Inclusion and Support

For information about how to create an account and complete your registration, visit our Registered Programs page. You are welcome to contact Support Services staff at 905-815-2000 if you have questions.

Support workers

Personal support workers assisting individuals in a program are admitted at no charge and are not required to register for any programs. 

For more information, please speak to a Customer Service Representative at your local recreation and culture facility.

To best serve the needs of all program participants, we ask that individuals requiring support services submit a Participant Profile Form (pdf) with their registration. This information will be shared with instruction staff only. 

Participants requiring enhanced support services may be required to participate in an intake interview.

Even though programs and services are integrated, some individuals may require enhanced support to participate. 

To discuss enhanced support, please call 905-815-2000 or email recreation@oakville.ca, Monday to Friday from 8:30 a.m. to 4:30 p.m.

The town offers a one-on-one support program for both CampOAK and specialty camp programs where children will be paired with camp staff at their location of choice. Please register for this offering found under Inclusion and Special Needs in the Camps section.

We also welcome external support workers or family provided supports into our programs. If a support person will be attending CampOAK with your child, please contact Colleen Beswick, Program Supervisor, at colleen.beswick@oakville.ca.

We are committed to removing barriers to participation. Universal changerooms offer fully-accessible and barrier-free spaces that provide everyone with dignity and privacy. Changeroom designs were developed through consultation with the public and is becoming the new standard in public access recreation facilities across Canada and abroad.

Benefits of universal changerooms

The universal changeroom design enables the following:

• An accessible space for community members of all ages, abilities and gender identities
• Greater accessibility and caregiver accommodation
• Families can stay together to assist with changing
• Access for school groups, daycare and summer camps to meet supervision requirements
• Improved monitoring and user safety
• Optimal use of space

The universal changerooms are designed with safety and inclusiveness in mind. Features include:

• Private change cubicles
• Open vestibule (no nudity) showers for patrons who are using the pools
• Private washroom stalls
• Accessible private change cubicles
• Lockers (includes full, half- and quarter-lockers), all of which are day-use only
• Baby change stations
• Adult change table located in the private accessible changeroom

Universal changeroom rules

• Patrons are required to remain clothed unless in a private change cubicle or bathroom stall
• No nudity is permitted in open areas
• All lockers within the universal changeroom are day-use only
• Photography and video recording are strictly prohibited
• Ensure that all personal belongings are secure at all times. The Town of Oakville is not responsible for lost, stolen, or damaged items
• Please report any suspicious activities to a staff member immediately
• Please be respectful of those around you and the facility

Washroom stalls

Washroom stalls range from single-user spaces to larger ones that can facilitate adults with caregivers.

Common area amenities

The common areas include shared amenities such as lockers, rinse stations, sinks and counter space, mirrors, and wall-mounted hair dryers.

Shower etiquette

Exposed showers on the pool deck put a priority on pre-rinsing before swimming, a sustainability measure that keeps the pool water cleaner. The common areas (including showers) require clothing/swimming attire to be worn.

Changing etiquette

The private cubicles are for undressing. A variety of sizes of cubicles are available to accommodate individuals changing as well as multi-gender families and anyone needing support from a caregiver. 

Cubicle partitions have been designed for safety and privacy while open at the top to allow for appropriate air circulation.

For information about free and low-fee programs and services, as well as financial assistance options, please visit the Affordable Access page.